*See update at bottom.
What is Peoplefinders.com? They claim to be a legitimate company but they trick people into accidentally signing up for a $24.95/mo service when they think they are paying 95 cents for a phone number. They argue with you and point out how stupid you must be if you could not see the FINE PRINT, and they will not refund your money even if you are able to get them to answer the phone the same day the $24.95 shows up. What kind of company can pride themselves on obtaining members by tricking them into joining. They send no receipt, no email verification, no account number or another kind of notification that you have just signed up to be forever charged $24.95 a month. You only get a receipt for the 95 cents, what a disgrace.
This NASTY company tells you they are sorry you feel that way but there is no one here to give a refund. They sent 3 emails in one day saying the same cut and paste stuff, yet never ever sent a previous statement, invoice, or receipt for the $24.95 they stole. Unbelievable they are allowed to do what they do. It is like if you dropped a $100 bill and they picked it up and said sorry, I got it first. Just plain crooks, as my grandmother used to say...
Even though the bank is disputing this, Peoplefinders say that by checking or actually not UNchecking THE BOX shows proof of your electronic signature. Anyhow, since we will probably not get the money back, I decided to get my money's worth and just annoy them by repeat calls for 2 hours. Then we started getting emails:
On Wed, 7/28/10, Customer Care (PeopleFinders.com) wrote:
From: Customer Care (PeopleFinders.com)
Subject: Membership
Date: Wednesday, July 28, 2010, 11:33 AM
Our records indicate that you have contacted us several times today regarding your membership fee of 24.95. We have informed you each time how this charge was incurred and that we are unable to refund fees for our services. Below is a detailed description of your purchase on our website. You will see that our website was extremely clear in indicating that you were signing up for a 7 day trial to our 3-in-1 Membership. Please review the below information closely. This email is intended to clear up any misunderstanding you may have had when using our website. Thank you
Best Regards,
Management
Customer Care @Peoplefinder.com
(800)718-8997
And we wrote back:
Dear Management at "Customer Care,"
Yes, best regards to you, too, and good luck to you in finding new and creative ways to meet the minimum legal standards of fair trade via the Internet. The same practices would probably be subject to sanction and prosecution if employed anywhere but on the Web. You seem to have marketing researchers, developers, site designers, and webmasters who are masterful at using their expertise to create a situation in which well-intentioned, innocent, and---well, you wouldn't know or care if they were indigent, retarded, Alzheimer's afflicted or otherwise demented, but they're all possibilities, people seeking a one-time service are lured into "membership." Once you've done so, notices, receipts, confirmations, and all correspondence fall far short of what is considered standard among reputable businesses or entities, large or small, doing commerce on the Web. Everyone in your employ that I've encountered is either naturally or trained-to-be smug about these facts, and convinced that ending service when the customer requests, but after you've charged them for their unintentional 1st months' membership fees, makes your practices and business in general not only fair and equitable, but somehow virtuous as you provide your "important services".
Hey, this wasn't created by the guy from "Girls Gone Wild" was it? No, excuse me, his products deliver what they say they will for the price they say they will.
Sincerely,
Joe Mama
p.s. I truly hope that everyone who works there has something better to do than to respond to this e-mail. Please do not waste your or my time. Maybe the legal department which I was told exists at your company, but is inaccessible, can chase after the words of this e-mail being published on the Internet. Issue a "cease and desist." Or, less expensive, have someone in "Customer Care" write a rebuttal.
If thine enemy offend thee, give his child a drum.
--Chinese Curse
So, now they have a curse on them! :-)
UPDATE - I guess they couldn't resist this part from above: I truly hope that everyone who works there has something better to do than to respond to this e-mail Please do not waste your or my time. .... Or, ... have someone in "Customer Care" write a rebuttal, because they took the bait.
Anonymous said...
Dear Joe Mama,
As stated in our voice-contact disclaimer, phone calls to our customer service are digitally recoreded in order to provide better and more responsive service to you. A review of your voice correspondence to our customer representatives indicates an extremely unprofessional and demeaning manner on your part. We are actually amazed that our representatives handled your calls with as much courtesy and grace as they did. We have commended them for their restraint and professional approach in dealing with your phone calls. Allow us to make a suggestion: in the future, you would perhaps enounter results much more to your liking if you treated those with whom you interact with a modicum of respect and decency. Just a suggestion.
Peoplefinders.com
"find anyone, anywhere"
July 29, 2010 7:44 AM
I'm sorry your digital recording - allow me to suggest you check your spelling on "recoreded" - of my voice sounded extremely unprofessional to you. I don't find it necessary to be professional when I was just robbed, no matter how overly sugary sweet sounding your so called customer care representatives say to me they are so sorry I feel that way and there is no one there to give you a refund. This just proves every thing we have already said. You are in business to trick people into stealing their money. And I would not have encountered - by the way - go back to 3rd grade and retake that spelling test, OR learn to use spell check - a different result to my liking as I was told, period, you have never given a refund to anyone, ever.
This is what my $24.95 went for? Some no life person writing a comment at 4:44 am in the morning your time? How does that make you feel at the end of the day, knowing you have cheated people. That's what you did, you scammed us. No amount of sugar coated words or professional talk would have changed the result.
I must add, though, that while I may have been annoying - I was a mere gnat in their ear. They never heard one swear word, nor anything derogatory. Only my complete and utter disbelief that a company could be so heartless and at the same time so confident and, you're right, CHEERFUL, in their ability to cheat people.
There is such a thing as manners. A way of treating people... These fish have manners! They have manners. In fact. They're coming with me!
-Jerry Maguire
Bad to the bone
Bad to the bone
B-B-B-B-Bad
B-B-B-B-Bad
B-B-B-B-Bad
Bad to the bone
George Thorogood put this out on his 1982 album. I don't know who wrote it, seems it can be traced back to Bo Didley and Muddy Waters.
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Why I'm here
Well, I'm not a stay at home mom. That's not the right words. I'll just say I'm done working.
Besides, my youngest child is a teenager now. I remember when I was pregnant with her, definitely not looking like I was in my twenties, possibly looking like in my late thirties, and working as a waitress, the only kind of job a haole can get in Hawaii, and giving dirty looks and waving the menu at people who were smoking (before the smoking ban) and 8 months pregnant with what turned out to be a nine pound baby girl, having a difficult time carrying those plates more than one at a time, and having some not so bright tourist (most are not that bright to begin with anyhow, or they wouldn't come to this rainy island) ask me a stupid question like "is this your first baby?" Uh, lady, I'm 42 years old, no, this is not my first baby, this is my LAST baby!
And the Friday before Christmas was my last day at work, and I remember walking out of there and barely able to get behind the steering wheel of my car, thinking to myself, "I'm done working". And that's it. I started when I was 16, I wrapped presents in a major department store. I worked all those years, I answered dispatch phones for the CHP, for a couple decades, listening to every single person who was screaming at me either because they crashed their car, or it was missing. And then I moved to Hawaii and became a waitress. Everyone should have to be a waitress sometime in their life. It requires basic common sense, legs that look good in short shorts, and the ability to balance plates. I did that for 5 1/2 years, and at 8 1/2 months pregnant, I said, "you know, I'm done working now".
Besides, my youngest child is a teenager now. I remember when I was pregnant with her, definitely not looking like I was in my twenties, possibly looking like in my late thirties, and working as a waitress, the only kind of job a haole can get in Hawaii, and giving dirty looks and waving the menu at people who were smoking (before the smoking ban) and 8 months pregnant with what turned out to be a nine pound baby girl, having a difficult time carrying those plates more than one at a time, and having some not so bright tourist (most are not that bright to begin with anyhow, or they wouldn't come to this rainy island) ask me a stupid question like "is this your first baby?" Uh, lady, I'm 42 years old, no, this is not my first baby, this is my LAST baby!
And the Friday before Christmas was my last day at work, and I remember walking out of there and barely able to get behind the steering wheel of my car, thinking to myself, "I'm done working". And that's it. I started when I was 16, I wrapped presents in a major department store. I worked all those years, I answered dispatch phones for the CHP, for a couple decades, listening to every single person who was screaming at me either because they crashed their car, or it was missing. And then I moved to Hawaii and became a waitress. Everyone should have to be a waitress sometime in their life. It requires basic common sense, legs that look good in short shorts, and the ability to balance plates. I did that for 5 1/2 years, and at 8 1/2 months pregnant, I said, "you know, I'm done working now".
About Me
- hulamama
- I do yoga to keep from shrinking and from losing my mind. I don't say "Om", and I usually listen to morning music.
2 comments:
Dear Joe Mama,
As stated in our voice-contact disclaimer, phone calls to our customer service are digitally recoreded in order to provide better and more responsive service to you. A review of your voice correspondence to our customer representatives indicates an extremely unprofessional and demeaning manner on your part. We are actually amazed that our representatives handled your calls with as much courtesy and grace as they did. We have commended them for their restraint and professional approach in dealing with your phone calls. Allow us to make a suggestion: in the future, you would perhaps enounter results much more to your liking if you treated those with whom you interact with a modicum of respect and decency. Just a suggestion.
Peoplefinders.com
"find anyone, anywhere"
I'm sorry your digital recording of my voice sounded extremely unprofessional to you. I don't find it necessary to be professional when I was just robbed, no matter how overly sugary sweet sounding your so called customer care representatives say to me they are so sorry I feel that way and there is no one there to give you a refund. This just proves every thing we have already said. You are in business to trick people into stealing their money. And I would not have "encountered" - by the way - go back to 3rd grade and retake that spelling test, OR learn to use spell check - a different result to my liking as I was told you do not give refunds, period, you have never given a refund to anyone, ever.
This is what my $24.95 went for? Some no life person writing a comment at 4:44 am in the morning your time? How does that make you feel at the end of the day, knowing you have cheated people. That's what you did, you scammed us. No amount of sugar coated words or talk would have changed the result.
I must add, though, that while I may have been annoying - I was a mere nat in their ear. They never heard one swear word, nor anything derogatory. Only my complete and utter disbelief that a company could be so heartless and at the same time so confident and, you're right, CHEERFUL, in their ability to cheat people.
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